UPDATED 23/03/2020 @ 11:42


With the recent publicity surrounding the outbreak of Coronovirus (COVID-19) we have had several calls from patients seeking guidance regarding whether it is appropriate to attend the clinic if they are unwell.

As a practice, our primary concern is the health and safety of those that visit the clinic and of course our very valued team members.

Thankfully all our team members are healthy, are not at risk and have not been exposed to infection at this time.

We are mindful however, that as a health practice we do have some patients who have a health status that puts them at risk should they be exposed to Coronavirus (COVID-19).

For this reason we are writing to remind you of CSSM’s Policy regarding COVID-19 and general infection control.

 Please do not attend the clinic if:

  • You have been to a high risk country in the past 14 days
  • You have been diagnosed with Coronavirus or had close or casual contact with someone confirmed or suspected to have had the virus in the past 14 days
  • If you are currently displaying flu-like symptoms including:
    • Fever
    • Breathing difficulties such as breathlessness
    • Cough
    • Runny nose
    • Sore throat
    • Fatigue or tiredness

For more information on this please visit the Department of Health (Victoria) information page: https://www.dhhs.vic.gov.au/coronavirus

We are Coronavirus Free:
The practice is mindful that there is concern in the public about Coronavirus, particularly in areas frequented by the public.

As a practice we have implemented strategies more than most, when it comes to standard hygiene principles.

When you visit the clinic you will notice that:

  • Hand sanitiser is “everywhere” around the clinic.  Please wash you hands for at least 20 seconds on arrival and as often as possible during your time at the clinic.
  • All of our practitioners are well versed in correct hand washing procedures and you will notice them washing their hands constantly.
  • All of our treatment benches, face cushioning and hard surfaces in our treatment areas are cleaned using disinfectant wipes between each patient.
  • We have extended the scope of our standard cleaning protocols to include disinfecting of handrails, door handles and hard surfaces in reception and common areas throughout the clinic multiple times daily.
  • We have removed some seating from our waiting room to ensure social distancing protocols within the clinic.
  • We have also removed all books and magazines from the practice waiting rooms.

When attending the clinic we ask that you attend alone, or only bring the minimum number of additional people with you (if at all possible)

For those that are using Pilates or our gym equipment we ask that you:

  • Please be aware that we have limited all classes to a maximum number of 4.
  • Wipe equipment before and after use
  • Wash or sanitise hands before and after using a piece of equipment
  • Wipe your face with a towel, not your hands
  • Minimise skin contact with others
  • Please bring your own towel to sessions

We thank everyone for their understanding and patience during this time. These are certainly unusual circumstances.  We understand how stressed you feel.  We remain here for you.

We wish everyone continued good health.