UPDATED 6 August 2020



Camberwell Sports & Spinal Medicine remains an essential service and is open to provide urgent and necessary health care to its patients but new restrictions mean NEW RULES.

The good news is that CSSM patients WILL NOT require a GP referral to present to the clinic. This will mean that if you require urgent care you can feel confident to attend the clinic without breaching any Stage 4 restrictions.

You can use your SMS text reminder as proof of appointment if you are travelling further than 5km from home for treatment. We will also supply you with a letter of attendance at your appointment.

The not so good news – DHHS has determined that only our Physiotherapists, Osteopaths and Podiatrists are authorised for face-to-face consultations under these restrictions. This means that you will not have face-to-face access to our Myotherapy or Pilates team.

The other not so good news – Whilst CSSM remains open, we are only authorised to provide treatments for conditions that require urgent and essential care.

What is urgent or essential care? 

Urgent or essential care is:

· Assessment and management of an acute injury causing significant impairment of function that may require further investigation or potential hospitalisation such as significant sprains and possible fractures.

· For assessment and management of an ongoing injury or impairment that inhibits your ability to perform normal activities of daily living that would deteriorate without ongoing management.

· For management of a chronic condition that would deteriorate without ongoing management and care and where the absence of, or delay of this care, would result in a significant regression in the patient functional independence necessitating escalation of care such as hospitalisation.

These provisions do not include routine management or care.


These more detailed guidelines will affect the delivery of some of our programs.

Effective immediately: 

  • Pilates 1:1 is suspended
  • PIER and Studio Pilates will continue for suitable patients
  • Myotherapy and Remedial Massage is suspended EXCEPT for existing NDIS and Workcover patients

All patients with existing appointments will be contacted to discuss their needs.

We absolutely support the Stage 4 restrictions and to reflect our role in the community to help flatten the curve and in the best interest of public safety:

CSSM will provide face-to-face treatment to patients with an urgent need. Our expert and experienced team are more than capable of meeting your needs and determining your need for hands on treatment.

If you’re unsure about an injury and the best way we can help you, please call the clinic on 9889 1078.

We care and we are here for you 

Patient care and exercise rehabilitation remains at the core of what we do and we want to keep you moving to support both your physical and mental health.

We will be working hard to provide programs that support you at home.

CSSM will do our bit to “stop the spread” by:

  • offering Pilates for you at home
  • providing Telehealth appointments
  • offering home visits
  • remaining open for urgent and acute injuries. Allied health is here to support our entire health system and keep the pressure off our GP’s and hospitals.

We understand the need to limit movement in the community and encourage patients with non-urgent care to access our video consultations.


New opening hours 
The curfew for metropolitan Melbourne between 8pm and 5am means our new closing time for the next six weeks will be at 7pm. Our weekend hours will remain unchanged.


Online bookings 

Our online booking portal is available. You’ll notice there is an added step to ensure your face-to-face appointment falls in the urgent and essential category. If you are unsure, please call the clinic and we can work out how we can best treat you.


Please do not attend the clinic if:

  • You have been to a high risk country in the past 14 days
  • You have been diagnosed with Coronavirus or had close or casual contact with someone confirmed or suspected to have had the virus in the past 14 days
  • If you are currently displaying flu-like symptoms including:
    • Fever
    • Breathing difficulties such as breathlessness
    • Cough
    • Runny nose
    • Sore throat
    • Fatigue or tiredness

For more information on this please visit the Department of Health (Victoria) information page: https://www.dhhs.vic.gov.au/coronavirus


We are Coronavirus Free:
The practice is mindful that there is concern in the public about Coronavirus, particularly in areas frequented by the public.

As a practice we have implemented strategies more than most, when it comes to standard hygiene principles.


When you visit the clinic you will notice that:

  • Hand sanitiser is “everywhere” around the clinic.  Please wash you hands for at least 20 seconds on arrival and as often as possible during your time at the clinic.
  • All of our practitioners are well versed in correct hand washing procedures and you will notice them washing their hands constantly.
  • All practitioners will wear masks at all times during patient interactions.  We recommend that patients wear masks at all times whilst unable to maintain social distancing.
  • All staff are temperature checked at the start and throughout their shifts for signs of fever.
  • All of our treatment benches, face cushioning and hard surfaces in our treatment areas are cleaned using disinfectant wipes between each patient.
  • We have extended the scope of our standard cleaning protocols to include disinfecting of handrails, door handles and hard surfaces in reception and common areas throughout the clinic multiple times daily.
  • We have removed some seating from our waiting room to ensure social distancing protocols within the clinic.
  • We have also removed all books and magazines from the practice waiting rooms.

When attending the clinic we ask that you attend alone, or only bring the minimum number of additional people with you (if at all possible).


Procedures for patients attending CSSM

  1. Stay at home if unwell

On arrival:

  1. Sanitise your hands.
  2. Fill out our COVID-19 Health Screening form.
  3. Present to reception for temperature testing – all patients returning a temperature of 37.5C or higher will be directed to return home and seek medical advice.
  4. Maintain physical distancing on 1.5m where possible.
  5. Where a mask.

We thank everyone for their understanding and patience during this time. These are certainly unusual circumstances.  We understand how stressed you feel.  We remain here for you.

We wish everyone continued good health.