CSSM is now offering video and phone consultations
When you register as a patient of our practice, you provide consent for our Practitioners and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).
The information we will collect about you includes your:
Dealing with us anonymously
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
Our practice may collect your personal information in several different ways.
We sometimes share your personal information:
Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice may contact you as part of our ongoing management of your health care and to provide details of changes to our services that may affect you. Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.
Your personal information may be stored at our practice in various forms.
Camberwell Sports and Spinal Medicine stores information as electronic records, paper records converted to electronic form or visual records (X-rays, CT scans, videos and photos).
Our practice stores all personal information securely.
Electronic format records are stored in protected and encrypted information systems. Hard copy records and visual records are stored in a secured and locked environment.
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing and forwarded to our administration team via post or email and our practice will respond within a reasonable time. Some requests may take up to 30 days to be processed. In some cases an administration fee may be charged in order to cover the costs of complying with the request. In most cases this charge will not exceed $66 (inc GST).
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to the practice manager via email.
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure.
You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992
We also use “web beacons” to help deliver cookies and gather usage and performance data. Our website may include web beacons, cookies or similar technologies from third-party service providers.
This policy is reviewed periodically. The next policy review date is set for 30th January 2021.